SHIPPING & DELIVERY

At KISHI, each piece is made with intention, precision, and detail. To ensure quality and craftsmanship, all items are made to order.

• Processing & Production Time: Please allow 2–4 weeks from the date of your order for production and processing.
• Shipping Time: Once your order is completed and dispatched, you will receive a confirmation email with tracking information.
• Shipping Carrier: All orders are shipped via tracked and insured services to ensure safe delivery.
• Shipping Locations: We currently ship worldwide. Shipping times may vary depending on your location.

Customs & Duties: International customers are responsible for any customs or import fees that may apply.

We appreciate your patience while your KISHI piece is being crafted.

RETURNS & EXCHANGES
We stand behind the quality and authenticity of every KISHI garment, KISHI offer returns and exchanges under the following terms:

Return Window: Returns are accepted within 30 days of delivery.

• Condition: Items must be unworn, unwashed, and in original packaging with all tags attached.
• Exclusions: Returns showing signs of wear, damage, or alteration will not be accepted.
• Return Shipping: Return shipping costs are the responsibility of the customer unless the item arrived damaged or there was a fulfillment error.
• Exchanges: To exchange an item, please initiate a return and place a new order.
• Refunds: Once your return is inspected and approved, refunds will be issued to the original payment method. Please allow 5–10 business days for processing.

HOW TO START A RETURN
To initiate a return, please email us at support@kishimade.com :

• Your order number
• The item(s) you wish to return
• Reason for return

Our team will guide you through the process.
If you have any further questions or concerns, don’t hesitate to reach out. We’re here to ensure your experience with KISHI is exceptional from start to finish.